As we have used both our partners and our clients, we have also updated this year’s Integrated Management System that successfully complements AEO approval.

This update is essential for proper internal operation and maintenance of the high quality of our services on the domestic, intra-community and international freight, warehousing and handling on the transport market, carrying out our activity in a responsible manner towards the environment, civil society and employees.

The Integrated Management System is designed in accordance with ISO 9001: 2015 and ISO 14001: 2005 and SR OHSAS 18001: 2008, and aims to continuously improve the performance of the organization.

On 15 September 2015, the new ISO 9001: 2015 standard was published. ISO 9001: 2008, the previous standard, is based on an organization-based management approach, and hence a more logical structure, customer focus and satisfaction assessment, and top management commitment to continuous improvement.

The advantages of quality management system certification:

  • meeting customer requirements, business partners and legal requirements
  • Increasing credibility and confidence in the quality of products / services
  • Increasing customer satisfaction
  • Greater understanding of the organization’s processes, involving firm commitment to management, clear definition of responsibilities and authorities, improved internal and external communication, more efficient use of resources, and reduction of non-compliance costs
  • creating the framework for continuous improvement

Employee Training / Training Courses for Employees

The process of improving our employees is imposed by the actual economic evolution of the company itself and also part of the company’s mission. The staff must be as well prepared as possible to meet the company’s objectives in a world where success depends on the ability to deliver quality, diversity, customer satisfaction, optimal and prompt benefits. Today, a great emphasis is placed on the learning that takes place inside the organization as well as outside. The free movement of knowledge through the functional structure of the organization is essential, and this know-how involves the suppliers and clients of the company who support the need for learning.

MA.RA Logistics employees are constantly trained to improve the quality of the services they offer, as well as their professional development, which is a plus of confidence in their own forces, so also a motivation method. These courses include the CMR Convention Course, Communication Techniques, INCOTERMS Courses.